Home loan ***

My ex partner and I agreed over a year ago that she take over the bond and I move out and we app**** for a substitution to her name and remove me from the home loan account. We have followed up numerous times but can get nobody to answer on the outcome. Emails are ignored by Mukondeleli Nemutshili and his department on this. As a result I cannot apply for a bond in my own name with this home loan appearing on my credit profile. My ex partner has given up on this. All this since November 2021.