TM
Thembelihle M
1 reviews | Active since Jun 2019
06 Jun 2019, 14:09
Home loan
Home Loan account ********** 99
Good day
Please assist with home loan account ********** 99 on behalf of Juliet Indira Khumalo
We have been trying to get security documents for this homeloan for over two months now. we have been sent to Pillar to Post ,no one seems to know how to assist. when we call we are transferred from one department to another.Given different contact details,only to be sent back to the same place we started.
We where advised it is a legal account.we need clarity on that and the home loan statement showing account was closed.
Last attempt we where told to cancel the bond and send an email to **********
and we have never received response since. This is a matter of emergency.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Jun 2019, 15:01Hi Thembelihe
Thank you for posting a comment.
We will get one of our consultants to contact you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
We will get one of our consultants to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply06 Jun 2019, 15:01
Official
Hi Thembelihe
Thank you for posting a comment.
We will get one of our consultants to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
We will get one of our consultants to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
20 Jun 2019, 11:33Dear Thembelihle Mnaphi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Jun 2019, 11:33
Official
Dear Thembelihle Mnaphi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***