1 reviews | Active since Oct 2016

14 Oct 2016, 14:52

Home loan

<p>Seconde messeage for the week. Now they want us to submit a CAR policy from our contractor. This was not one of the requirements to apply for the loan ( again our loan was approved without this document). Now the contractor wants us to pay for the CAR policy that will be R18 000. Im not willing to pay this because this was not been disclosed beforehand!!!!! This was your mistake and we really have the proof of this. Also this process is ongoing now for 4months, really not making anyones life easy!!!! Please start help and not ask for extra documents</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Oct 2016, 10:46
Official

Good day Barend Opperman

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Oct 2016, 08:20
Official

Good day Barend Opperman

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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