Hellopeter
Share Your Experience
BG
Boingotlo G

1 reviews | Active since Oct 2013

07 Jun 2018, 00:11

Home Loan

I am currently not in the country studying.

I would like to pay in extra money into my home-loan, and still have access to my funds through the access account. I understand the bank recalculates the installments. This is fine, as I can easily pay in extra.

Please change the default of having no access to the extra that I pay in.

Best, Boingotlo

0
Replies (3)
Standard Bank
Standard Bank's reply07 Jun 2018, 06:27
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply14 Jun 2018, 14:46
Official

Dear Boingotlo

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply14 Jun 2018, 14:47
Official

Dear Boingotlo

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***