MM
Mongezi M
1 reviews | Active since Oct 2016
04 May 2025, 21:17
Home loan
I made an enquiry about the home loan account. I'm being charged extra amounts which no one can explain to me. I called and no one could give me explanation. I tried emailing yet no response. There are extra amounts being added on my account therefore the home loan account is increasing instead of decreasing. What's going?
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Standard Bank's replyOfficial
04 May 2025, 21:32Dear Mongezi,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2025, 21:32
Official
Dear Mongezi,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***