home loan

<br> I have a home loan at standard bank. I contacted standard bank to change my banking details Since October 2014. I have been communicated with the officials from standard bank regarding the new account where the home loan money should be deducted on a monthly basis , but they don't update their system. they told me to write a memo and faxed to them and attach a proof as statement for the new account which I did. since 2014 no changes has been made and it affect my life as I am always depressed because of this issue. I contacted Santana Gertse Lucinda last month and promised me to submit my documents. A follow up was done last week with Santana but she never respond my email. your assistance will be highly appreciated.<br> Regards<br> Esther