Home Insurance Payout

My name is Mercia Visagie. My home was damaged by a fire in November 2015. I contacted Standard Bank home insurance department to report this. They requested documents which was sent, people was sent out to my home to check the extent of damage but received no feedback from them. If I don't contact Standard bank myself then I don't get any answers. They just keep telling me that they will contact me. It has been 2 months now and I still haven't received any payout or any feedback from any of the Standard bank staff. I feel that I have to cancel my insurance with them and go somewhere else because the service I am getting is really unacceptable. When I phone they just say that someone will contact me.