1 reviews | Active since Oct 2016
Home buyers taken for granted
Agent sold me a house that had i cannot move into. what steps can i take to solve the matter. 1.The bond has been registered in my name 2. I am paying the bond, the title deed has been issued to the bank 3. The seller **** about ownership of the property(there's an interdict), because there's other children who are Beneficial's of the inheritance 4. Its a deseased estate 5.The agent, conveyor not updating me of possible steps 6. I cannot move in to the property because of the other inheritance beneficials 7.before the payment was made by registration attorneys, I notified all parties that the house is vandalized and for some reason the payment was processed. How? And why? Cause this would have saved me from all this mess. I need standard bank to help me fix this mess.
I tried to call standard bank mortgage department to assist, but I get sent from Pillar to post. I have asked to speak with the manager and it's either they are unavailable, will return my calls, in a meeting.
***
***
***
***
Complaint Resolution Centre
Complaint Resolution Centre
Please clarify which email account, cause I have not received any communication from your company.
Struggle continues
Please clarify which email account, cause I have not received any communication from your company.
Struggle continues
Still struggling to get ahold of anyone with direct knowledge to assist me.
Still struggling to get ahold of anyone with direct knowledge to assist me.
A review was updated on 11 OCTOBER 2020
Automated response
Automated response
28 October 2020 first human response
Conditions Freeze/pause payments for 3 months on the mortgage account.
29 October 2020 Still busy with the account
30 October 2020 Still no word
2 NOVEMBER 2020 send other pressing requests
04 NOVEMBER 2020 NO Response on the mails sent. I called the department.
EXCUSE=I had training so haven't updated or gone thru emails.
05 NOVEMBER 2020 Collections department calls, your account is in arrears.
CONCERN=my Credit profile in jeopardy
= NO EXACT TIME FRAME OF PROBLEM
RESOLUTION.
NO MANAGER HELP/NO ONE TO ASSIST U EXCEPT FOR THE PEOPLE WHO DO THINGS BY THE Books.
****ed off, its ****ed up to deal with such processes
A review was updated on 11 OCTOBER 2020
Automated response
Automated response
28 October 2020 first human response
Conditions Freeze/pause payments for 3 months on the mortgage account.
29 October 2020 Still busy with the account
30 October 2020 Still no word
2 NOVEMBER 2020 send other pressing requests
04 NOVEMBER 2020 NO Response on the mails sent. I called the department.
EXCUSE=I had training so haven't updated or gone thru emails.
05 NOVEMBER 2020 Collections department calls, your account is in arrears.
CONCERN=my Credit profile in jeopardy
= NO EXACT TIME FRAME OF PROBLEM
RESOLUTION.
NO MANAGER HELP/NO ONE TO ASSIST U EXCEPT FOR THE PEOPLE WHO DO THINGS BY THE Books.
****ed off, its ****ed up to deal with such processes
