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billagal B

1 reviews | Active since Oct 2016

11 Oct 2020, 08:52

Home buyers taken for granted

Agent sold me a house that had i cannot move into. what steps can i take to solve the matter. 1.The bond has been registered in my name 2. I am paying the bond, the title deed has been issued to the bank 3. The seller **** about ownership of the property(there's an interdict), because there's other children who are Beneficial's of the inheritance 4. Its a deseased estate 5.The agent, conveyor not updating me of possible steps 6. I cannot move in to the property because of the other inheritance beneficials 7.before the payment was made by registration attorneys, I notified all parties that the house is vandalized and for some reason the payment was processed. How? And why? Cause this would have saved me from all this mess. I need standard bank to help me fix this mess.

I tried to call standard bank mortgage department to assist, but I get sent from Pillar to post. I have asked to speak with the manager and it's either they are unavailable, will return my calls, in a meeting.

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Replies (5)
Standard Bank
Standard Bank's reply11 Oct 2020, 22:44
Official
 Hello Mash
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
Standard Bank
Standard Bank's reply14 Oct 2020, 16:42
Official
Good day Mash, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that response has been sent to your email address on the 14/10/2020.

Kind regards 
Complaint Resolution Centre
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billagal B's update20 Oct 2020, 19:47
Reviewer Update
Good day

Please clarify which email account, cause I have not received any communication from your company.

Struggle continues
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billagal B's update27 Oct 2020, 09:44
Reviewer Update
Please standard bank, stop sending me automated responses that do nothing to address the issue at hand, nor make me feel any better about this matter.

Still struggling to get ahold of anyone with direct knowledge to assist me.
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billagal B's update19 Nov 2020, 23:34
Reviewer Update
update=========A MONTH and 8 days

A review was updated on 11 OCTOBER 2020
Automated response
Automated response
28 October 2020 first human response
Conditions Freeze/pause payments for 3 months on the mortgage account.
29 October 2020 Still busy with the account
30 October 2020 Still no word
2 NOVEMBER 2020 send other pressing requests
04 NOVEMBER 2020 NO Response on the mails sent. I called the department.
EXCUSE=I had training so haven't updated or gone thru emails.
05 NOVEMBER 2020 Collections department calls, your account is in arrears.
CONCERN=my Credit profile in jeopardy
= NO EXACT TIME FRAME OF PROBLEM
RESOLUTION.
NO MANAGER HELP/NO ONE TO ASSIST U EXCEPT FOR THE PEOPLE WHO DO THINGS BY THE Books.

****ed off, its ****ed up to deal with such processes