Home Affairs Implementation FAIL - SERVICE FAIL

<p>I tried to apply for a passport online for my 17 year old son, he is not considered a minor so my 16 year old's application went through without a hitch. I logged a call with my private banker on the 31st of January 2017, explaining the issue. She could not assist with resolving so booked me an appointment at Standard Bank Simminds street so they could process the payment manually. I went to Simminds street, the system was down on the 3rd of February,. The Home affairs representative then said they can;'t process manually. I was back in the queue with internet banking, I have now waited two sets of 10 days as each time you need to wait 10 WHOLE days before they respond and now its been a month and two weeks no resolution. My advice close accounts go to NEDBANK ( that's where i came from) think its time to go back....</p>