MK
Marie K
1 reviews | Active since Apr 2020
15 Apr 2020, 12:52
Holliday Payment
Ek is al baie lank n klient van Standard bank maar in hierdie onsekere tyd ignoreer hul jou soos mense deesdae a stop straat ignoreer. Ek het al die 30ste Maart al n email gestuur vir hulp om my maandelikse huis premie. My 2de email was gestuur die 2de April geen reaksie. My 3de email was gestuur die 15 April . Het ingegaan op hul wedsite het n boodskap gelos dat iemand my net kan terug bel ...geen reaksie. Ek weet daar is baie mense wat aansoek doen vir n holliday payment maar jho om 2 weke te wag en nog geen resksie gekry nie is pateties..in hul boodskap wat hulle elektronies terug stuur sê hul jy kan wag tussen 5 en 7 dae. Ek wag al 15 dae....baie swak diens
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Replies (2)
Standard Bank's replyOfficial
15 Apr 2020, 14:57Dear Marie Kriel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Apr 2020, 14:57
Official
Dear Marie Kriel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
23 Apr 2020, 09:51Hello Marie Kriel
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Apr 2020, 09:51
Official
Hello Marie Kriel
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
***
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