Holiday payment plan gone wrong

I app**** for a 3 month holiday on my credit card on 31/8/21 .I received confirmation that both the home loan and credit card was placed on a 3 month holiday ,however upon contacting std bank prior to and on the 21st and 22 Sept 2021 I was informed that it was approved but it was not loaded for the full premium to go off on the credit card, which it should have. I fail to understand how the home loan was approved and the amount was given from effect Sept but the credit card was not done. I am on short time and if the debit order bounce back Std bank will take legal action yet I comp**** what they requested on the 31/8/21 already. According to Kevin Ndala at head office he will send it to his team leader, and it was an oversight. I understand but a human error does not take 22 days to not get resolved. I fail to understand than what was the purpose of the 3 month holiday plan. I have been a std bank customer for many years and always received valued customer care, but I don't know what is going on and there is no need to resolve this over Hellopeter, yet you forcing my hand as I never failed to pay my card or home loan.