Holding my salary for more than a week

I am appalled at the service that Standard bank has given me. I opened an online account.Emailed my documents. They then requested i take my documents to the closest branch which is Somerset West (Main Road). When i got there, there was load shedding and had to go to Kuilsriver branch....to give my documents. They received everything, and when i made a payment to my account (my salary) two days later it still said 0.00 balance available, even though it shows my salary has been received. I phoned them, they said i was not FICA registered and should AGAIN go to a branch to take my document because there is a block on my account. SO I WENT AGAIN. The lady at Somerset west branch promised me i would be able to draw money and my account is not on hold anymore. When i tried to swipe the same day...it still wasn't available. It has now been a week!!! I cant get to my own money, i cant pay my debit orders or my internet banking. I cant swipe my card or purchase anything.I have driven out hundreds of rands of petrol because of their incompetence. Today the manager at somerset west phoned, and he has been wonderful and professional, it doesn't correct the situation.