Holding my money hostage

This must be the third or fourth complaint I have submitted over the past two years on Standard Bank, it never ceases to amaze me how *********** they can get.<br> <br> I have a fixed deposit account that was due to mature on the 7th May and when the maturity date arrives, no money, instead I got a statement for my fixed deposit, first one in three years of investing the money, and on the statement shows me my capital and interest and maturity date, 7th, so I emailed customer enquire (as I am overseas at the moment) to ask about it, it took them 3 days and another email to get back to me telling me that my fixed deposit was reinvested as no instruction was given on what to do with the money?! I called the customer care and was told that the money will now mature on the 10th and it will be paid into my account which I have with standard bank as well. Then 10th come and gone still no money, another email, another 3 days later, reply arrived telling me exactly the same thing that no instruction was given so money was reinvested again! The funny thing is every email I sent to them I explicitly told them to put the money in my current account as instructed when I opened the fixed deposit!