JS
Jackie S
1 reviews | Active since Jun 2019
24 Jan 2023, 07:59
Holding my money for no reason.
This is the review for one complain. Standard bank I want my money that was sent from Payoneer into my account on the 04 Jan 2023. Payoneer has confirmed to have paid the money. No one bothers to call me but I'm not surprised. Standard bank I want my money, now.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
24 Jan 2023, 09:06Hello Jackie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Jan 2023, 09:06
Official
Hello Jackie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
JS
Jackie S's updateReviewer Update
26 Jan 2023, 14:37How long does it take for you to pay money? I have sent you Payoneer's payment confirmation as requested.
I'm waiting...
I'm waiting...
JS
Jackie S's update26 Jan 2023, 14:37
Reviewer Update
How long does it take for you to pay money? I have sent you Payoneer's payment confirmation as requested.
I'm waiting...
I'm waiting...
Standard Bank's replyOfficial
26 Jan 2023, 14:41Hi Jackie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jan 2023, 14:41
Official
Hi Jackie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
JS
Jackie S's updateReviewer Update
26 Jan 2023, 14:58You are quick to respond on this platform but failed to respond to my email.
What is this "someone will call you" story?????
Please stop!
What is this "someone will call you" story?????
Please stop!
JS
Jackie S's update26 Jan 2023, 14:58
Reviewer Update
You are quick to respond on this platform but failed to respond to my email.
What is this "someone will call you" story?????
Please stop!
What is this "someone will call you" story?????
Please stop!
Standard Bank's replyOfficial
26 Jan 2023, 16:24Hello Jackie
We truly apologize for the delay, the matter has been escalated to our International payments. We have requested for an urgent update on the progress of this matter.
Please be on the look out for a call from our team.
We truly apologize for the delay, the matter has been escalated to our International payments. We have requested for an urgent update on the progress of this matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jan 2023, 16:24
Official
Hello Jackie
We truly apologize for the delay, the matter has been escalated to our International payments. We have requested for an urgent update on the progress of this matter.
Please be on the look out for a call from our team.
We truly apologize for the delay, the matter has been escalated to our International payments. We have requested for an urgent update on the progress of this matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
27 Jan 2023, 13:47Hello Jackie
We have forwarded you an email. We have noted that you would have to contact Payoneer prior to getting back to us.
In the meantime, we will be closing the matter, but we do hope you will contact us to further assist with this matter.
We have forwarded you an email. We have noted that you would have to contact Payoneer prior to getting back to us.
In the meantime, we will be closing the matter, but we do hope you will contact us to further assist with this matter.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply27 Jan 2023, 13:47
Official
Hello Jackie
We have forwarded you an email. We have noted that you would have to contact Payoneer prior to getting back to us.
In the meantime, we will be closing the matter, but we do hope you will contact us to further assist with this matter.
We have forwarded you an email. We have noted that you would have to contact Payoneer prior to getting back to us.
In the meantime, we will be closing the matter, but we do hope you will contact us to further assist with this matter.
Kindest regards,
Standard Bank Social Media Team