GA
Godwin A

1 reviews | Active since Nov 2023

06 Nov 2023, 13:51

HOLD ON MY PURESAVE ACCOUNT

Good Day, I am Godwin, I have a Prestige account with Standard bank, since I had the account, I never had any good communication or response from my account officer. Yet I'm paying for the services monthly. I have had a suspension issue on my puresave account for quite a long time now. I was told to wait for 21 days since October 11th 2023. This is November already. I have bills to pay, and I have money in the bank but yet can't access it. Each time I go to the bank, they always say we will get back to you, they never give any reason for the suspension on my puresave account and they never get to resolve it either. I don't know what they using my little savings to do. Today I was at the bank, and I was told the issue is not in the hands of standard bank, saying standard bank can't do anything. Yet I have an account with standard bank as a recognized Entity. but same standard bank can't do anything about an hold on their clients account, I'm really disappointed as i thought Standard Bank is one of the best banks. I am already going completely broke as I have started giving out my stuffs for small loans to survive. Yet I have money saved in my puresave account. Please Hello Peter help me, as if this is not resolved as soon as possible I'll go homeless.....

Thanks

GODWIN

0
Replies (1)
Standard Bank
Standard Bank's reply06 Nov 2023, 13:54
Official
Dear Godwin

 This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team
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