Hold on my Business account

Am disappointed at Standard Bank , I open Business account with them . I have funds in my account that their put a hold on as the account is new. I received funds on the 6th Oct 2023 until today the hold has still not being removed for me to make payments . We send proof of payment from the 10 Oct 2023 even today am being told they’re escalating my matter for the second time. Am a business woman I need to make payments I can’t afford to have a hold for 5 days on my account . My matter keep getting escalated am tired .