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sharmain H

1 reviews | Active since Sept 2015

06 May 2016, 09:28

Hoedspruit Branch Service "SUCKS"

I am so disappointed with the lack of service you receive at Standard Bank Hoedspruit. Today at just after 09:00 I walked into the bank and there was only 1 person at enquiries, 1 person who was the sales consultant and finally 1 person at the teller. I looked at all the people waiting and decided to walk out. I do not have all morning to stand in a line waiting for assistance. Drove back at 10:30 thinking that they would of had the initiate to by then have more staff to assist........ what was I thinking......... There was a lady shouting at a person behind the teller about the bad service she was getting and again the lady in front of me waited her turn and also lost it as she had been waiting for over an hour and was being sent from pillar to post and had to urgently drive to Pretoria to deliver a vehicle. Really Standard Bank, you have such a beautiful branch in Hoedspruit, you may just want to think about filling all the vacant desks and tellers with staff and if it's not too much to ask some good service with that.

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Replies (2)
Standard Bank
Standard Bank's reply09 May 2016, 07:48
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 May 2016, 13:16
Official
Thank you once again for your posting. I refer to my email correspondence and can confirm that the matter has been addressed. Kind regards Clint Petersen Complaint Resolution Centre ***