BK
Barbara K
1 reviews | Active since Jun 2011
11 Jan 2021, 12:15
Hillcrest bank staff refusing to handle cash.
A staff member of mine runs his community Stokvel. He went into Standard Bank Hillcrest KZN last Friday to draw the funds to pay out to the members and the tellers refused to give him cash because "they were scared of Covid" He now has all the Stokvel members fighting with him about it. He spent three hours attempting to release the funds. This is totally unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Jan 2021, 16:30Dear Barbara
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply11 Jan 2021, 16:30
Official
Dear Barbara
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
BK
Barbara K's updateReviewer Update
11 Jan 2021, 20:42Thank you for your reply, but please tell me how I can help him get the money. Who do I speak to? And whose name do I drop to the manager? I will be taking him in again on Wednesday so I need to know by then how I am going to get the cash out for him.
thank you.
thank you.
BK
Barbara K's update11 Jan 2021, 20:42
Reviewer Update
Thank you for your reply, but please tell me how I can help him get the money. Who do I speak to? And whose name do I drop to the manager? I will be taking him in again on Wednesday so I need to know by then how I am going to get the cash out for him.
thank you.
thank you.