JV
Jacqueline V

1 reviews | Active since Jan 2010

21 Jul 2015, 09:32

Highly Upset

I'm applying for a loan with Direct Axis, everything has been running smoothly. They asked if I would sign the house against the loan, which i will gladly do and I'm taking the loan out to fix up the property. NOW Standard bank comes back and says my mother has to pay off all her debt before I can get the loan approved as she is a co-signature on the bond. Standard bank, You are really started to p me off. I pay for this bond, I want the loan. My mother has nothing to do with anything. This is ridiculous man. You guys decline me for a personal loan, now when direct Axis approves me, once again you stand in my way with nonsense. I want this sorted, I'm fed up with Standard bank. I want someone to phone me and not from a call centre. Your call centres are just as useless.

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Replies (1)
Standard Bank
Standard Bank's reply21 Jul 2015, 12:48
Official
Hello Jacky Vos,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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