aM
andile M

1 reviews | Active since Jan 2017

24 Jan 2017, 17:48

highly irritated

<p>I was at the standard bank atm yesterday outside the main branch doing a deposit for my aunt in JHB who neede money urgently,atm jams i get a slip telling me to go inside the branch,inside the branch im told to wait 10days!!!!!for the query to resolved ...really 10days!!!!why??all other banks,absa,fnb,nedbank are able to open their atm and sort out your query there and then.</p> <p>ive called the customer care where i held on for 1h30min to get someone on the line....who also tells me to wait 10days...unfortunatelt my aunt does not have 10 days to wait for the money as she needs to be back in kzn today!!!!does not explain and does not know why i must wait 10 days.</p> <p> </p> <p>i also called the branch to speak to branch manager in the richardsbay branch(Greg)who until today has not called me....</p> <p> </p> <p>really shocking service fron standard ban****!</p>

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Replies (1)
Standard Bank
Standard Bank's reply25 Jan 2017, 08:45
Official

Good day Andile Mavundla

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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