1 reviews | Active since Mar 2018
Highly irate by standard bank
We have an existing bond with standard bank. In July we app**** for an further bond and it was approved. Lawyers was appointed to finalize this and then they notice some errors on our existing bond made by the bank when registering our bond in 2017. The lawyers had escalated this to various managers, the attorney liaison and eventually two weeks ago to the the ombudsman to correct this in order for them to finalize this. According to the lawyers they do not get any feedback from the bank. We have been waiting 4 months now for a process that was supposed to be finalized in only 6 weeks.we are considering changing banks if this is not sorted by the end of the week and would definitely not recommend standard bank
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
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Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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