Highly Frustrated with Standard Bank's Private Banking Division

I posted a Hello Peter complaint about 2 weeks ago and got an instant "probably automated" response that the Standard Bank customer care department would prioritise and attend to my complaint with the Private Banking service. (or delivery thereof).

Although the Standard Bank mobile was responsive and endeavoured to resolve my query/ complaint , it seems the private banking department still needs to be chased to deliver customer service. After several "out-of-office " messages from the Private Banking Head , I received a call a week later promising to attend to my request for an available private banker to be assigned. To date, I am still to hear from the Private Banking personnel on yet another promise that is unfulfilled.

Frustrated client