Highly frustrated at useless call centre and branch manager

<p>My credit card expired in January 2017. After calling the call centre, I requested my card to be couriered to centurion branch from Cape Town. 4 calls later, 2 visits to the centurion branch and notifying branch manager personally, Zimbani and the service manager on Saturday, the card is back in Cape Town. How difficult can this really be. How competent do you really have to be to action this simple request more than 6 times. Needless to say I had my doubts reporting it to branch manager last week . All she did was give her commitment that it would be resolved without taking my name or number or providing a reference even when I requested it. </p>