Highly Frustrated at the lack of service

on the 19th of February 2020 , was called by Standard Bank , who stated that I could qualify for a credit card. 20th of February 2020 sent through all requested documentation. 12th of March 2020, receive an sms stating application was declined . I left it s is and didn't bother any further. On the 1st of April 2020 , receive a further sms stating that my card has been delivered to the Golden Walk Branch in Germiston. Please note that I live in Randburg. Contact the call center and requested for the card to be delivered to the Cresta Branch . I was promised that this will be done which was not. I have been calling the call centre and emailing for assistance relating to the delivery of this card. On the 21st of April 2020 , I receive a statement for the card that I had to make payment by the 28th of April 2020.s , I responded by email advising that I am not in possession to make payment and this is due to not being in possession of the card. Here I did not get any joy as I was asked some security questions like providing the card number . I then decided to call the call centre as I did not want to be in arrears or listed for not paying. I made he payment on the 29th of April. on the 2nd of June 2020, I have received a further statement nd on this statement there are charges for a replacement card . How can I be asked for a replacement card when this was not my error. I put a complain on the website . the next day received a call stating that will make delivery on the 8th of June between 2 & 4 pm . I called their offices and now I was furious as I have been wait over 2 months and still being made to pay an installment . The consultant stated that they tried calling me and there was no answer, this was impossible as they had my incorrect cell number and incorrect physical address. She stated that they will reschedule delivery for Thursday which is today the 11th of June 2020 , between 2 & 4 pm . I still await and I am sure I still have to pay for something I have not received. Please note that I have not received even one courtesy call to check if all is order.