Highly disgusted!!!!!

I am extremely annoyed at the level of incompetence in some of the staff of standard bank! A few years ago I opened up a cheque account at the Gateway branch at standard bank, initially i was there to open a normal savings account with minimum bank fees, i was convinced by the consultant to take out a cheque account as it had more benefits so i agreed, she did however advise me that should the account not be in use for 3 months or more, it will get suspended. what a whole lot of bull **** that was. fast forward a few months after the account was opened, i lost my job, further on, I was ****** of my handbag with all contents. I had no access to my email address ***. Hence i opened up a new Gmail account . I regained access to my email in Novmeber 2020, to which i saw statements from you guys, i then started opening them to see what they were about as i knew that from what i was told the account was to be suspeneded after 3 months of no income, so i was very shocked to find out that it was statements for service fees that have been accumulating even though there was no debits set on the account, no funds in the account, nothing!!!! I then sent an email on the 17th november to Transact as the account was now at R2598.80 (mind you this is service fees) not even a **** loan! i emailed them on again on the 23rd of Novemeber 2020 asking how i could get this sorted out as i was out of a job and it is difficult to be paying something im not even using, i even asked why was i not contacted telephonically after you guys noticed no income going in to my account for 3 consecutive months, as a cheque account holder, do you guys not value us to call and find out whats going on, if there is not funds in the account, how will the fees be funded?, do your'll not find this out from a banks side, or is this how rob people, i see there is no after sales care for customers, no advice given regarding the fees that will accumulate. Nothing!!!!! on the 07th December 2020 i sent my 3rd email again asking for a way forward, to which i was told - Good day Miss Komal

We apologize for the delay in responding to your e-mail and for any inconvenience this might have caused you.

Thank you for writing back to us.

You need to make arrangements with our Personal Lending Department by contacting them on ***or e-mail them on the below e-mal address.

* E-mail address: ***

I then emailed the above department with much frustration now as i have been not getting any joy, i emailed on the 11th December 2020. I received no feedback!!! at this point i was so tired now, its exhausting when you dont get the help you need. On 21st April 2021 i reached out to standard bank on facebook, and i was advised to contact you guys on ***, as they were going to sort out the issue for me. at this stage the account was now gone up to R4038.69. I called in the lending department onthe 22nd April 2021 and spoke to a young lady, i did not get her name, but im sure you guys can pick up the call recodring to confirm who it was, on the call i explained to her what was going on, all she said was no problem , i will send through the request for closure, i then asked her clearly what happens to the R4038.69 fees, she said it will fall off. to add to that i sent an email on the 26th April 2021 requesting that confirmation on closure be sent to me. This morning i get an email with a new statement, and now i am bafffled, i open it, guess what? the fee are stilll goin g higher, nothing was done at all on this account. As i type this email i am so frustrated with the service, i called in again and i spoke to Hlomisi, all he could tell me was that i am liable for the account as he sees in June last year the account was used however it declined due to insufficent funds, i am trying to explain to him that i dont even have the card to use the account for any online payments furthermore , how in Gods name will i be able to use an account knowing 1, it hasnt been used in like a year and 2 i know there was and is no income in there. Today is the first time i am hearing about this account been tried to be used in June. I have had no debits on this account, nothing happening on it. Now standard bank i ask you, do you think i would allow this account to accumulate these fees had i known this is what was going to happen, do you think i have been treated fairly? you guys are quick to say we as clients owe you this and that but when it come to advising and helping us you are pathetic. Your Agent today was rude! I am trying to explain myself and instead of providing a solution he continuously tells me you are liable to pay the amount ! Not forgetting the lady last month who doesn't even know what she is doing, telling me she will send the account for closure and i wont be liable for the account!!!! yes i may have been wrong not to contact you guys to close the account, but you being such a big bank, do you not monitor the cheque accounts? do you not see no funds going in, do you not contact clients to find out whats going on and how will they be funding the account to Pay the monthly fees, YOU JUST KEEP ADDING FEES AND THEN TELL US WE ARE LIABLE!!!! I WANT YOU TO LISTEN TO ALL CALL RECORDINGS, I HAVE ALL EMAILS AS WELL. I AM AT MY ENDS WIT WITH YOU GUYS, I WILL NOT BE CALLING YOU GOING FOWARD YOU NEED TO CONTACT ME AND GET THIS SORTED OUT .BARE IN MIND THAT I AM ALSO NOT LIABLE FOR THE AMOUNT IT IS STANDING AT NOW, AS I DID MAKE CONTACT TO SORT THIS OUT AND IT WAS YOUR TEAM THAT NEVER FOLLOW THROUGH.