JM
Johanna M
1 reviews | Active since Nov 2020
11 Mar 2025, 14:07
Highly disappointed customer for the worst bad poor service
I reported online ***** that happened on my card on the 17 February 2025. I got reference number ***7 and I was told the investigators will get back to me in 5 -7 working days. I keep calling *** and they keep on referring me back to the investigators. I have called the investigators on several occasions on *** but I am not getting any assistance or feedback. I am highly disappointed at this unprofessional and unkind service from Standard Bank Staff.
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Standard Bank's replyOfficial
11 Mar 2025, 14:13Dear Johanna,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Mar 2025, 14:13
Official
Dear Johanna,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***