Highly disappointed ATM swallowed my Money!!!

attempted to make a deposit. Unfortunately, the bank swallowed my cash deposit, with no confirmation or receipt. Here are the details.

Time : 13 August 2017 ATM ID: E571 in Secunda

"Notes were retracted", or something alike. However, at that exact point, the machine started accepting the money into the slot, note by note. At the end, instead of being showed a confirmation and being allowed to print a receipt, I was instead taken back to the home screen; the machine looked like it had before I begun using it. It was as if nothing at all had happened. There was no receipt printed.

This is obviously highly inconvenient and traumatic. The ATM should have at least returned my money. I reported the issue to the security guard who was nearby and who assisted me with getting the ATM ID number. Unfortunately there was nothing further he could assist with since it had after working hours. How is one supposed to trust Standard Bank and its technology after an experience like this?

I have been banking with Standardbank for 11years now and this is the worst kind of service I've ever experienced.