High Call Volumes - internet banking and mobile app

I have been trying to get through to the internet banking and mobile app department for 2 MONTHS. 2 WHOLE MONTHS!!!! EVERYDAY I hold for no less than 15 MINUTES then get transferred to different departments who then apologize and transfer me to the 'correct' department only for me to go through to a different department. NEVER internet banking and mobile app department. It took so long that I eventually had to update my mobile app. I did so and realized that the verification email had been sent to my old work email address, which meant then that I needed to update it to my current work email address. Therein began this ****** nightmare. I have been to branches only to be referred to this ghost department - holding for no less than 15 ****** minutes ON EVERY SINGLE OCCASION. I eventually got hold of transactional banking who informed me to re-register for the mobile app. I did so and now have not been able to make payments or send instant money from my account for the past 2 weeks. For 2 WHOLE WEEKS I have been calling and the same nonsense takes place. Today, I eventually get through and what am I told? It will take another 10 days to rectify this issue but I can rest assured that it has been escalated. This is beyond ANY LEVEL of customer service frustration that I have ever endured. It is unbelievable! Should you wish to address this matter - please do not let an apology be your opening statement as that will be THE MOST condescending BS at this moment in time. Considering the amount of useless apologies I have received over this period of time. Please just give me a definite answer to my problem. It has even gone beyond my current problem being my issue. It is how it can take so LONG to get through to that department. I only hope that this issue can be resolved and that I never have to call into Standard Bank again.