FR
Frans R

1 reviews | Active since Jul 2011

28 May 2020, 11:52

High call volumes

Good day i was phoned this morning by Standard Bank informing me i had an account which i last used in 2016 but i don't have the internet banking login details anymore i tried calling only to be in a queue with high call volumes the bank should still have my details as the account is still active i don't have enough airtime to keep on calling

Thank You

0
Replies (2)
Standard Bank
Standard Bank's reply28 May 2020, 12:21
Official
Dear Frans

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank
Standard Bank's reply03 Jun 2020, 16:14
Official
Dear Frans

This matter is resolved.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********