Hige delays and bad service

My father-in-law passed away over 3 months ago and we have been assisting my mother-in-law to cancel the homeowner's insurance for almost 2 months now. The service from all facets of Standard Bank have been appalling.From branch level (for other problems) to telephonic and emailing correspondence. The home loan has been paid up for many years now, it has only been left open for the homeowner's insurance - so in fact, their is still a credit on the home loan.<br> Over a month ago, we sent Standard Bank proof of new homeowner's insurance effective from 1st Sept 2015. I am still waiting for confirmation of cancellation from Standard Bank. When you speak to employees, most of them are rude, telling you to email the letter etc again....but now it's already month end and time for new insurance to be effective. Please advise how we can successfully cancel this insurance, in order not to be paying two at 1st Sept?<br> With my dealings with Standard bank recently, I would not recommend them at all. Service bad, people rude and no successful response or solution.