1 reviews | Active since Jul 2013
Hidden T&Cs with Standard Bank Home Loans
In the months of June and July Std bank has a promotion that home loans app**** for before the 31st of July would qualify for a 50% discount on bond registration costs. This was advertised on the website and in the branches. I went in a Std Bank Dbn branch and was advised of the same promotion. In the month of July I app**** for a home loan using a bond originator and while I had a few options to choose from I chose Standard Bank on account of this promotion. This week I received my bill for my bond registration costs and noted that the 50% discount had not been app**** even though my home loan was app**** for and approved prior to the end of July. When I enquired from Std Bank as to why I had not received the discount I was advised that part of the T&Cs excluded bonds sourced using bond originators. I then enquired as to where on Std Bank Website I could find these stipulations only to discover that while the promotion is advertised on the website the related T&Cs are not disclosed on the website. Part of the reason I accepted this bond offer was on account of this discount. It is misleading to promote the special on their website while failing to show the T&Cs. very disappointed
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
