Here we go again

Still unable to make a payment on an account created a month and a half ago. Initially wrote a review and was contacted by the Standard bank social media team and told to visit my nearest branch as some documents were outstanding.

I visited the bank and they took my fingerprints and let me know everything was good to go. I waited there and attempted to make the payment, and it again failed with a generic error. The staff were unsure as their system was showing that everything was in order.

I then rep**** to the person who contacted me via email about my initial complaint, and have no received any feedback or a response.

This has been a really painful and frustrating experience