Helpless. Helpless. Helpless

I just wanna share my experience with Standard Bank poor service. It has been a long two weeks of my life. My account was hacked and there were more than 20 ******* transactions amount to R142 987.00 from credit card and cheque account. Since then I have communicated with the following People: Mokgaetse.Mokoma Siyamcela.Ndlungwane Charlene.Daniels Yasmin.Msanyera Bila.Gordon Renaldo.April Each one of them they email dispute resolution form so that the case can be opened or escalated to the right people. It's been two weeks no case nothing. Today transactionalert emailed me the same form they also want to open a case two weeks is gone. I have given up going to the branch as they put me on the phone. The last time I was there I spent 5 hours on the phone with no results instead employees left me there with security guard. Standard Bank is good at sending statements today I received statement with the balance of -142 987.00 which I did not spend and they say I must pay installment of R4 864.84 what for and where the hell I will get that kind of money. How I wish It can be with the right help as their slogan says. I am helpless as I speak