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JH
JAJ H

1 reviews | Active since May 2014

17 Oct 2016, 09:55

helping you move backwards

<p>On SB website I changed my mobile number. However for prepaid and any trasaction om my mobi app the OTP is still sent to the previous number. the past 20 ndays I sent 10 emails to IB support, each time receiving the promise of contact within 48 hours. NO CONTACT THUS FAR!!!!!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply17 Oct 2016, 16:22
Official

Good day Hoffie Hoffmann

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Oct 2016, 16:16
Official

Good day Hoffie Hoffmann

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply21 Oct 2016, 13:32
Official

Dear Hoffie Hoffmann

Thank you very much for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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