SW
Samantha W

1 reviews | Active since Dec 2010

02 Feb 2026, 13:11

Helpful and efficient

I had the unfortunate occurance whereby *****ulent transactions went off my account. I called Standard bank ***** division on Friday as they happened and they were incredible. Despite my anxiety at having over R4000 deducted off my account they were calm very professional and so helpful. I then was given a case number and told I would have to wait 12 business days excluding weekend and public holidays. My heart sank. As much as I understood 12 days was heart breaking. How would I pay my creditors etc? On Monday I was getting myself geared up to call creditors to explain my situation and before. I could dial the first one I received a notification from Standard bank ***** division my funds had been returned. I am over the moon. Brilliant work!!

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Replies (3)
Standard Bank
Standard Bank's reply02 Feb 2026, 13:17
Official
Good day Samantha,

Thank you for your much-appreciated five-star ⭐ rating! 

We are thrilled to receive your positive feedback and are grateful for your support. 

Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. 

If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. 

We look forward to serving you again in the future.

Kind regards
Standard Bank Hello Peter Team
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SW
Samantha W's update04 Feb 2026, 11:55
Reviewer Update
Once again this whole scenario caused a bit of stress. My Internet banking was linked to the debit card which was stopped due to *****ulent transactions. No problem for Jindava he helped me set up a new dashboard, he moved all beneficiaries and accounts and in no time I was set up to go again. Great service and wonderfully efficient.
Standard Bank
Standard Bank's reply05 Feb 2026, 12:32
Official
Dear Samantha, 

Thank you so much for your kind words.  

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards,
Standard Bank Hello Peter Team 
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