Help that didn't happen - sad but true

I was advised by standard bank that they were aware of double debits that had been taken off my account and that they were reversing them. (Which was very nice of them). It was a Mr Delivery charge on the 3rd of R220.32 this was credited back into my account on the 4th. Again. Nice of them. Mr Delivery took the amount again on the 6th referring to the 3rd transaction. I called standard bank as they had done this before. I was advised that I must completed a dispute form. Which will take 7 to 14 days at the cost of R290. So I pay standard R290 to get R220 back that they said they would reverse in any case. Standard Bank didn't used to be this useless. What happened... I stayed with standard bank when so many others moved away. So notifying me that they were helping didn't work. Because they didn't at all or they will at a large fee.