MR
Mary R
1 reviews | Active since Dec 2019
18 Dec 2019, 12:33
HELP STANDARD BANK PLS HELP
I accidently made a payment into the wrong account huge amount of money was suppose to go to my sons account and instead it went to another account. After sitting almost an hour at the branch I was told to fill out a form and wait for 72 working hours for a response on the request. Its not a small amount of money and its meant for my sons school and accessories for next year how can one just sit around waiting on a outcome. Its my money not the other persons. Please if anyone else knows on what I can do I am begging for help this really needs to be escalated and returned how else am I going to sort my son out.
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Replies (3)
Standard Bank's replyOfficial
19 Dec 2019, 03:39Hello Mary,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply19 Dec 2019, 03:39
Official
Hello Mary,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
MR
Mary R's updateReviewer Update
23 Dec 2019, 12:34This is ridiculous I went to the branch and there was 30 people sitting and only 3 consultants. And when I called the gentleman wanted me to resend the recall letter for what to have my account debited another 300 rand. He told me can't give me anyfeed back or progress and that I will have to wait 10-15 working days. How does no body understand the urgency of this it's a huge amount of money and its my money I gave them proof of payment and gave them my statement they debited my account that very evening with the charges for my recall. I need my money back and I need it a.s.a.p it belongs to me they can even contact the account holder and they will say its not theirs. How do they keep money not belonging to them unwillingly. I am a desperate mother needing her money back please can someone call me instead of sending responses apologising for inconvenience I just need my hard earned money back.
MR
Mary R's update23 Dec 2019, 12:34
Reviewer Update
This is ridiculous I went to the branch and there was 30 people sitting and only 3 consultants. And when I called the gentleman wanted me to resend the recall letter for what to have my account debited another 300 rand. He told me can't give me anyfeed back or progress and that I will have to wait 10-15 working days. How does no body understand the urgency of this it's a huge amount of money and its my money I gave them proof of payment and gave them my statement they debited my account that very evening with the charges for my recall. I need my money back and I need it a.s.a.p it belongs to me they can even contact the account holder and they will say its not theirs. How do they keep money not belonging to them unwillingly. I am a desperate mother needing her money back please can someone call me instead of sending responses apologising for inconvenience I just need my hard earned money back.
Standard Bank's replyOfficial
31 Dec 2019, 11:12Hi Mary
The matter is being reviewed and you will be provided with feedback.
Kind regards
Complaint Resolution Centre
The matter is being reviewed and you will be provided with feedback.
Kind regards
Complaint Resolution Centre
Standard Bank's reply31 Dec 2019, 11:12
Official
Hi Mary
The matter is being reviewed and you will be provided with feedback.
Kind regards
Complaint Resolution Centre
The matter is being reviewed and you will be provided with feedback.
Kind regards
Complaint Resolution Centre