HELP PLEASE

6/5/2022 Standard Bank credit card division contacted me to confirm various purchases amounting to nearly RK50 were for my account!! I advised they were not so they cancelled my credit card and handed the account over to ***** Squad. For 5 working days I tried to contact the ***** Squad by phone and email without any response except for SMS's telling me the investigation was on hold due to uncleared transactions!!! Then one of the ********** spends appeared on my statement for me to pay. Today 10 days later, I receive another SMS from ***** Squad advising investigations on hold due to uncleared transaction! Which is probably another ********** transaction...Standard Bank cannot help me because it is with the ***** Squad....where do i go now....how do I get somebody yo speak to me.