Help needed

Very poor customer service, my credit card was hacked, I registered a case with the ***** department on the 19 March 2022 and have still gotten no feedback from them. I'm over my limit and my second n third cards got hacked on its way to the bank. Trying to get hold of the ***** department is a headache. I honestly don't know what to do. Now I have the card division calling me to make payment for the amount overdrawn.