1 reviews | Active since Jan 2011
<p>I have been on debt review for the past four years, at this rate I now owe 5% more on outstanding balances.</p> <p>Two of my accounts with Standard bank were removed from debt review (by Standard Bank), so now I also have debt collectors phoning me constantly.</p> <p>As Standard Bank accounts for 95% of my total debt, I thought I would approach them to help me solve this problem. Perhaps consolidate all debt and I make one payment, get off debt review (the excess of R500 a month could go towards debt). It does not help to phone smaller creditors (lets do the big one).</p> <p>I phoned to conolidate all the debt, you can't discuss over the phone, it takes 6 days for "someone" to phone you, received an sms yesterday thanking me for my patience, its day 7. I emailed, sent spreadsheet showing opening and closing balances (the one account is now almost double), hoping someone experienced in such matters at Standard bank debt review department could assist. Received email back (6 days), with no help forthcoming, just facts copied and pasted. No contact number provided and you can't reply on email address. I phoned again today, was told original debit orders were never stopped (for 4 years you tried?) and this was one reason accounts were so high, referred to NCR who gave the outstanding advice of "just settle accounts".</p> <p>I am begging Standard Bank to help me. Consolidate all accounts into ONE payment.</p> <p>I don't know what to do, I keep phoning your call centres who obviously are understaffed so each call takes 35 minutes.</p> <p>In the meantime, lets try your call centre again..........................</p> <p> </p>
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Good day Debbie
Thank you for your posting.
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Best regards,
Good day Debbie
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Best regards,
Good day Debbie
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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