help me fast

I stay in oudtshoorn n I they couldn't help me with my home loan queries, I waited long n I used their phone to call home loan and home loan said I must bring my certified id n they will help me at the bank but they ddnt so I went to George standard bank which is 55 km away. Mary anne Roberts and Lynn mc keith help me so fast I was impressed. I couldn't believe that in oudtshoorn I waited so long but I come out not happy but here in George everything went well.am just waiting for standard hq to finalise what I came in the bank for which they said they will call me before the 30th April. But so far am happy