Help(less) phone line

<p>Tried phoning the so called 'helplines' at different times of day on different days and different helplines. Lines are ALWAYS experiencing a high call volume. Wednesday mornings and afternoons Thursday morning and afternoons Friday and Monday mornings. Even at 8:35 on a Tuesday evening... 0 ********** and ***. I guess Standard bank only has one person answering all calls for all queries for the whole of SA? Ive had to use more than R150 airtime now for a fruitless exercise where I need to change my delivery details for my cards. I am at my wits end. This is seriously bad service. Why call something a helpline when one doesnt receiving ANYTHING from it except for losing airtime??</p>