Help

I cannot fund my luno account due to the system telling me that there is a security issue with my profile. After going into the branch and being told I must contac thte ***** department, Well after numerous calls to various departments and being cutoff and then redialing and going through the damn press 1 kindergarten playtime. I managed to speak to somebody who actually escalated the issue to the IT department. Now I wait with bated breath for for some IT person to fix the problem. Can somebody from Standard IT please freaking call me