hellopeter. hope you can assist me on this matter

Moning

I am Annalie Mitchell ID ***.

I'm very very disappointed in Standard Bank. I went op online for an credit card app and on the 10/06/2019 Standard Bank call me back. He ask all my detail and he come back to me and said that my application is approved and i was 35m on the phone the hear my rules and regulations for two people and that my application is approved (Not pre approved) and my limed are R 31000.00. There were lots and lots of questions and answers. So after 35m he told me that my card will be in 5 to 7 Day at Standard Bank Potchefstroom. So I'm was waiting and on the 14/6/2019 some lady call me and want to verified my work and told her she can phone Autozone Head office and i Can all so send my payslips for her with all my detail and personal number. After sending her that I called the help line and he said the that the credit care is approved and that the payslips must be updated and I will received my card in 5 to 7 days. Today 20/6/2019 i phone again the call center and now suddenly the application is not approved. How is Standard bank working and working with customers. It is very rood after almost 8 working days now the application is not approved. I'v been many many years with Standard Bank and this is the thanks from U. All the calls was recorded and I want an answer today. Since I start working in June 2018 till today Standard Bank can go and see that there is every month R1500 - R2000 left in my account. There was one time where I was not working and my Game account went in to arrears. But when I start working I sign an debit order and every month they received their money. But that will not be the ex-ques form Standard Bank because the time when I apply and Standard Bank was checking all my details and was holding 35m and hear all the terms and condition AND THAT MY CARD WAS APPROVED FOR R31 000.00

Disappointing Customer