AK
Andile K
1 reviews | Active since Jul 2024
22 Apr 2026, 13:18
Hello Peter help request
I would like to request assistance from the Standard Bank hello peter team. I'm a Beneficiary who sent an email to STL Beneficiary Care about a family ceremony that I need to attend in KZN. I sent it yesterday and it only got sent today because there was no wifi connection at my accommodation. I sent them proof of this, and I'm requesting that it be solved by the end of this working week
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
22 Apr 2026, 13:40Dear Andile,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply22 Apr 2026, 13:40
Official
Dear Andile,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
23 Apr 2026, 10:48 Dear Andile,
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply23 Apr 2026, 10:48
Official
Dear Andile,
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
AK
Andile K's updateReviewer Update
24 Apr 2026, 09:45I was not assisted and this puts me in a bad position because the ceremony is tomorrow morning. When am I expected to go home now?
AK
Andile K's update24 Apr 2026, 09:45
Reviewer Update
I was not assisted and this puts me in a bad position because the ceremony is tomorrow morning. When am I expected to go home now?
Standard Bank's replyOfficial
29 Apr 2026, 12:08 Dear Andile
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply29 Apr 2026, 12:08
Official
Dear Andile
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,