Hello Peter for the people.

Hi. Standard Bank has never let me down before. However they manage to fail on a huge scale. The online consultants always has more knowledge to assist than the branch. I do know not all branches are the same and they assist with New accounts, Card renewal etc. but they are split in so many departments. I always believe of doing business face to face but it rarely happens that its possible. This is why a platform like Hello Peter exists to make sure organisations keep to what they promise. Its a sad day when a Company start to treat you as a number and not an individual. As a client I trust the bank to keep my account safe, but to keep me from what is mine does not seem right. If there is a problem with my account and you see the physical person with identity and pass the authentication questions why should I wait 7 days for a response for what is wrong and than again 7 days to resolve the fault.

The service was the worst lately and I know of 3 other people that had the same problem and I was able to tell them what to do and who to contact as the branch can not or does not want to help. example one lady went to the bank and they told her what she needs. When she returned they said they cant help without the person who gave her the money even though she presented the requested documented that states who the person is. when she asked them to upload the file, she was told she must go to a bigger branch. (scanning a document and uploading it to the system should be a basic function) Standard Bank you are not for the people but rather for your own interest, stop promoting best services if you can not keep up with what you promise.

Lastly, I should be able to resolve faults on my account directly with you and not have to use a review platform to remind you of what you say you deliver.

Proud of Hello Peter for assisting and bringing down 14 days to 6 days