1 reviews | Active since Oct 2019
HELLO FNB GOODBYE Standard Bank
I have eventually washed my hands with Standard Bank. It took over a month to get a transaction card that Standard Bank and assured us that it would be able to be linked to PayPal. First they gave a Debit card which could not be linked. Even although the Forex Section confirmed it could be linked. We were given another card which ended up being ******* and was destroyed without even informing us. We waited 2 weeks for the card and Standard did not even let us know that it had been destroyed, only when we inquired did they tell us. A new card was ordered which was another weeks delay. This card was activated at the Montana, Pretoria branch and we were assured it would link to PayPal. When we got home , NO LUCK. could not be linked. The next day I walked in to FNB and less than 2 hours later I walked out with a card that was linked to PayPal.
NOW this is facts, 5 weeks battling with Standard Bank and still ended up with a card that did not link to PayPal. Two hours at FNB and I now have a card that works perfectly to PayPal.
FNB deserves a 10 rating and Standard Bank a -10. Unfortunately the rating indicator does not allow this.
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
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This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
I am now with FNB. I will only be back to close the account which I should not have even opened with Standard Bank
I am now with FNB. I will only be back to close the account which I should not have even opened with Standard Bank
I am now with FNB. I will only be back to close the account which I should not have even opened with Standard Bank
I am now with FNB. I will only be back to close the account which I should not have even opened with Standard Bank
Our humble apologies for your experience with us.
We will request our team to look into this matter . We will revert to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Our humble apologies for your experience with us.
We will request our team to look into this matter . We will revert to you.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
