Hellish day of sub-par service

My poor 89 year old mother has been blocked out of her account, and standard bank just does that, no-one calls to resolve it, it's just ok to block her from accessing her funds. The issues this bank creates for her are incredible. Now I, her daughter, who is a 'Prestige Banker', sounds fancy...it's not, can't get hold of prestige services as the number on standard bank for 'Prestige Banking' doesn't work...needless to say, I'm enchanted to point of nausea at this stage.