HELD HOSTAGE!

<p>I desperately want to close my Standard Bank account, I've been trying to do so for months! They run random charges of my account, duplicate payments and don't resolve *****ulant acitivities on my account. I really just want out. I opened a new account with FNB in February this year, I went to Standard Bank the same day to get my account closed, the bank manager in Sandton City took my bank statement and advised me that he would get to the bottom of all the weird charges on my account and then contact me to close the account. It's now the end of March and he is not contactable when I go to the branch or via phone. I have to keep paying bank fees for an account I am begging to close. I have years of weird charges that I kept querying that Standard Bank refuse to refund or tell me what it's for. Is this your retention plan - hold customers hostage when they try to leave?</p>