HEARTBREAKING DISSAPOINTED!!!

<p>I am a very dissapointed Prestige Banker...I bank with Standard bank since 1982 when I opened my 1st savings account and worked myself up to a Prestige customer.My Personal Banker in Standard Bank is Comien Hoffman.</p> <p> </p> <p><br />Standard Bank products that I used:::1)Prestige Cheque Acc(2)Overdraft(3)Loan Acc and (4)Credit Card.</p> <p> </p> <p><br />My 1st Loan Acc was for over R70 000.00 which I fully repaid way earlier than I should.Earlier this year,nearly a year after repaying my loan,I was in need of R20 000.00. I could'nt reach my Personal Banker and because it was quite urgent,I visit my local branch in Secunda.The specialist helping me inform me that my loan was never closed and that their is an outstanding amount of interest accumilated to the account.It was strange to me,because there was no longer a debit order going through my account for the loan.</p> <p> </p> <p><br />The specialist said to me that if a pay that outstanding balance he will transfer the amount for me and then the loan is active again.No need to sign anything!I did'nt realise that the loan amount did'nt go off my account and I did'nt receive any what eo ever communication from Standard Bank in Writing,via sms,e-mail or telephone!!!</p> <p>The next moment in July 2016 I received an e-mail from Standard Bank attorneys that Standard bank handed me over.It was quite a shock to me as I always honour all my debit orders and I am a honest credit worthy customer of Standard Bank.</p> <p> </p> <p><br />I immediately made an appointment with my Personal Banker and go see her on 21st July 2016.She phoned the Loan department and after a long telephonic conversation they refused to reopen my loan and withdraw it from the attorneys!</p> <p> </p> <p><br />I really don't know what is the purpose of a Prestige Cheque account and a Personal Banker,because you DONT get any special attention or reasonable help.I ADMIT THAT I NEGLECT TO check my account,but really I was suspecting better service than this RADICAL step from Standard Bank to Hand me over without a written letter,sms,e-mail or telephone call!!!</p> <p> </p> <p><br />I feel like a ********...My Personal Banker suggest to lodge an complaint with the Complaints Resolution Centre as I told her I was building more than 34years towards credit worthiness and now its been destroyed within hours.I feel Standard Bank is as guilty as I am because they did'nt activate my loan debit order as they should have...</p> <p> </p> <p><br />I immediately write a letter after my Standard Bank appointment and e-mail it to them the same day.</p> <p>They acknowledge receipt and told me that a dedicated specialist has been notified of my e-mail and that I will receive shortly a reference number.I also e-mailed the attorneys and tell them that we are busy negotiating with Standard Bank.</p> <p> </p> <p><br />On 26 July I still had no reply from Standard Bank-Not even a reference number as promised.I e-mailed the attorneys and attached the letter that I wrote to the Bank as proof.</p> <p> </p> <p><br />I e-mailed numerious times and cc the Attorneys everytime.I am so disgusted because the Bank was quick to hand me over,but they could not reply to my e-mail asking them to give me a fair change to repay my loan!!!</p> <p> </p> <p><br />The attorneys contacted me on 10/08/2016 and said if I don't deposit R800 immediately,they have to take further steps.We deposited immediately and the attorneys confirm they received payment.</p> <p>I received a ref number from Standard Bank on 08/08/2016 advising us that they still working on our service request....REALLY,FROM 21/07/2016???</p> <p> </p> <p><br />Since that e-mail I never heard from Standard Bank since then.Tomorrow I will deposit my money again into my Standard Bank Loan acc as the Attorneys requested me to do last month....</p> <p> After this POOR SERVICE DELIVERANCE from Standard Bank I dont feel Loyal to them anymore. </p> <p> </p> <p><br />The time to move somewhere else is here!!!</p> <p> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p>